Shipping policy

Shipping Policy

Last updated: October 6, 2026

Thank you for shopping with Nelmi! We carefully prepare and package each order to ensure your stationery arrives safely.

Shipping Locations

We currently ship to eligible addresses within the United States.

Shipping options and availability are confirmed at checkout.

Shipping Rates

Our standard shipping rates are based on the order subtotal:

Order Subtotal	Shipping Cost
Under $50	$8.99
$50–$74.99	$11.99
$75 and above	FREE

Shipping costs are calculated before applicable taxes and are displayed at checkout. Any applicable discounts may affect the qualifying order subtotal.

Order Processing and Pre-Orders

In-stock items: Once available for immediate shipment, orders are generally prepared within 1–2 business days, excluding weekends and holidays.

Pre-order items: Some journals are available for purchase before they arrive at our facility. Their estimated shipping timelines are:

Bordeaux A5 Journal: Approximately 2–3 weeks.
Emerald Green and Mulberry Purple A6 Journals: Approximately 5–7 weeks.

These are estimated times before shipment, not delivery times. Product-specific shipping estimates are displayed on individual product pages and take priority if they differ from the estimates listed here.

If your order contains both in-stock and pre-order items, or multiple pre-order items with different availability dates, the order will generally ship together when all items are available. Please contact us before ordering if you need separate shipments.

We will notify you of significant delays and offer the option to accept a revised shipping date or cancel the affected unshipped items for a refund, as required by applicable law.

Estimated Delivery Times

Standard shipping transit time is generally estimated at 5–8 business days after shipment, depending on the destination, carrier operations, holidays, and other circumstances.

Please note that processing or pre-order waiting times are separate from shipping transit times.

Once your order ships, you will receive a shipping confirmation email with tracking details when tracking is available.

Incorrect Addresses

Please check your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible at hello@nelmi.store. We will try to assist before shipment, but we cannot guarantee that address changes can be made once an order has been processed or handed to the carrier.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, arrives damaged, or is marked as delivered but cannot be found, please contact us at hello@nelmi.store with your order number and a description of the issue.

For damaged items, please include photographs of the product and packaging when possible.

We will review the situation and work with you toward an appropriate resolution in accordance with applicable law and our store policies.